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1 Career Opportunity at Open Hearts Family Wellness


Company Overview: Open Hearts Family Wellness provides Intensive in-home, community, and school-based support for individuals with behavioral challenges. We provide evidence-based, person-centered services to promote positive behavioral changes. We are seeking a compassionate and motivated Residential Support Staff to join our team and make a meaningful impact in the lives of those we serve.

Job Summary: Residential Support Staff provide direct care and supervision to residents in a Behavioral Health Residential Facility (BHRF). This role is responsible for ensuring the safety, well-being, and daily functioning of residents while promoting a supportive and therapeutic environment. Staff members implement individualized treatment plans, assist with daily activities, and foster positive behavior change.

Essential Functions (duties)

Resident Support and Supervision:

      • Provide direct supervision of residents in accordance with treatment plans and safety protocols.
      • Support residents with activities of daily living (ADLs), including meal preparation, hygiene, and medication reminders.
      • Monitor resident behavior and ensure compliance with facility rules and expectations.

Therapeutic Environment:

  • Build positive and therapeutic relationships with residents.
  • Facilitate group activities, skill-building exercises, and recreational programs.
  • De-escalate situations using crisis intervention techniques and follow facility protocols.

Documentation and Communication:

  • Maintain accurate and timely documentation of resident activities, behaviors, and incidents.
  • Communicate effectively with team members, supervisors, and external stakeholders, including case managers and clinicians.
  • Participate in shift change meetings to ensure continuity of care.

Safety and Compliance:

  • Conduct routine safety checks and ensure the environment remains safe and clean.
  • Administer first aid or respond to emergencies as needed.
  • Adhere to all state regulations, licensing requirements, and organizational policies.

Training and Development:

  • Attend mandatory training sessions, including CPR, first aid, and crisis intervention.
  • Stay informed about best practices in behavioral health care.

Education and Experience:

  • High school diploma or GED required. 
  • Associate's degree or higher in behavioral health, psychology, social work, or a related field preferred. 
  • Prior Experience working in behavioral health, social services, or residential care. 

Prerequisites:

  • Must be 21 years of age.
  • Possess an Arizona driver’s license and state mandated auto insurance.
  • Possess or be able to obtain a Level One Fingerprint Clearance Card.
  • Must be able to pass a 5-panel drug screen.